Connecting data between different systems using API’s or system level connections is an integral part of any digital transformation. Businesses can create a digital mesh using a variety of hand-picked systems rather than finding a one-size-fits-all solution.Read More

At The Call Center School, we create engaging e-learning courses for training contact center employees (for frontline agents, supervisor, quality assurance, and workforce management). With the current outbreak of the coronavirus, contact centers face an entire new set of challenges.Read More

Social Media has been adopted, by and large. Whether or not you’re an avid tweeter or adding to your Instagram story daily, it’s safe to say social media is here to stay. What does this mean for businesses? Well, most companies today have embraced social media platforms for marketingRead More

S helps other companies ensure staff has secure access to critical content and the ability to publish important policies and procedures to their communities. Headquartered in Orlando, Florida, they must stay prepared for the possibility of aRead More

Steave: Lorem ipsum dolor sit amet. Anna: Etiam condimentum nisi nulla, eget fermentum nibh hendrerit et sagittis porta. Steave: Nullam arcu turpis, commodo eu nulla imperdiet, molestie cursus purus. Praesent sed arcu in, bibendum nulla. Anna: Curabitur sit amet gravida enim. Vestibulum a enim est.Read More

Customer-centric companies who have made the transition to work-from-homeRead More