Social Media – A Challenge and Opportunity for Customer Service

Social Media has been adopted, by and large. Whether or not you’re an avid tweeter or adding to your Instagram story daily, it’s safe to say social media is here to stay. What does this mean for businesses? Well, most companies today have embraced social media platforms for marketing
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  1. It can answer common questions
  2. It can demonstrate how a product or service works
  3. It can discuss current trends

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